Refund policy
Thank you for shopping with Cavanto Glow. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
Returns
You have 30 calendar days from the date you received your item(s) to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
It must be in the original packaging.
-
You must provide proof of purchase (order number or receipt).
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Downloadable products
-
Personal care items (for hygiene reasons)
-
Final sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be processed to your original method of payment.
-
Refunds may take 7-15 business days to appear, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account again.
-
Contact your credit card company or payment provider.
-
If you still have not received your refund, please contact us at:
📧 [hello@cavantoglow.com]
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at:
📧 [hello@cavantoglow.com]
Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Contact Us
If you have any questions about this Refund Policy, please contact Cavanto Store:
📧 [hello@cavantoglow.com]
Whatsapp: 234-7034736639